Today's Negotiating Tip

Today's Negotiating Tip:
Don't forget when negotiating for a refund or exchange that your time is worth something, too. Today I had to take a drive belt back to the auto parts store because they gave me the wrong size. It took 30 minutes to drive back to the store along with gas and wear and tear on the car in order to make the exchange. I informed the store manager of this and got an additional 10% discount.